Florence Chepkemoi Cheptirgei

Independent

Trainer

Customer-oriented and enterprising relationship management professional with a proven record in optimizing productivity, efficiency, and service quality across the banking industry. Business process engineer equipped with advanced organizational, technical, and business acumen - instrumental in developing creative, out-of-the-
box solutions that sustain business profitability. A resourceful professional that is apt in the acquisition of new clients and small and medium business clients as well as expanding relationships with existing clients. Possesses high prowess in training the MSMEs to access funding from banks by helping them restructure and organize their business in a manner that is attractive to the financial institutions. Holds a proven ability to transform ideas into long-term sustainable business operations through the use of strategic planning and operational transformation. A visionary professional with extensive MSME knowledge and a deep understanding of delivering operational change, financial acumen, and financial management to ensure that businesses work toward maximum efficiency without compromising quality and service levels.

Professional Strengths:
- Team Leadership and Management: adept at establishing superior work procedures that drive a high level of productivity while nurturing organizational teams by identifying their developmental needs to bridge the skills gap.
- Strategic Operational Focus: holds vast knowledge of the small and medium business process drivers in an organization and captures opportunities to deliver business results by applying integrated strategic solutions.
- Customer Oriented Approach: champions complex and rigorous customer service transformation processes that lead to the enhanced alignment of the corporate strategy to create a performance-driven organization that exceeds customer needs and expectations.
- Business Development: contributed to the development and maintenance of a long-term strategic small and medium business planning process with the executive management team.
- Negotiation Skills: an excellent listener with the ability to uphold opposing views while reasonably and succinctly extrapolating the most logical solutions that serve as a middle ground between opposing parties.