Krishna Prasad Nagaraj
Trainer
I help organizations, founders, and emerging leaders turn complex growth challenges into scalable, human-centric systems.
With 25+ years across Customer Success, Operations, and Leadership, I’ve led and built global teams of 1,300+, scaled SaaS and AI-led businesses, and partnered with founders navigating high-growth, high-chaos environments.
My work sits at the intersection of People, Process, and Technology:
-Scaling Customer Success & Operations without losing the human edge
- Using AI agents & automation to improve CX, retention, and execution
- Coaching leaders to move from reactive management to intentional leadership
I’ve served as:
Senior Director – Customer Success in AI & SaaS environments
2× Founder & Consulting Partner helping orgs design scalable operating models
Doctorate in Management Studies (Leadership & Corporate Success)
Author of The Leadership Feed, focused on developing leadership skills for Gen-Z and new managers
What defines my approach isn’t buzzwords, it’s calm execution in the middle of chaos.
Today, I work with:
- SaaS & tech companies building post-sales and operations maturity
- Founders & execs scaling teams, systems, and culture
- Institutions & platforms shaping the next generation of leaders
