Nadeem Sarfraz Bakht

Independent

Trainer

I have over 25 years of diversified international experience in retail and SME banking. I am a motivated professional with a proven record of developing and implementing strategies with a focus on sales channels and sales management, managing projects from concept to completion, and working with cross-functional teams to achieve common goals.

I have successfully set up, operationalized and managed retail and SME finance business operations, leading cross-functional teams. Working in an advisory role over the last several years, I have successfully developed and helped implement SME business models, Branch Network Optimization (BNO), and sales management programs for multiple financial institutions in the Middle East, South and Southeast Asia, using the following skills:

- strategy and business plan development;
- channel strategy and salesforce management;
- program/project management & evaluation;
- process design, re-engineering and automation;
- customer value proposition (CVP);
- HR capacity building and training – sale skills, salesforce management;
- organizational transformation management;
- financial planning; P&L management;
- qualitative research and analysis.

I have also developed and implemented staff capacity-building programs for financial institutions across the region, conducting training programs on sales management, customer engagement, and product management.