Mohamed Zahran Bessaidi

Independent

Trainer

Mr. Bessaidi has a master’s degree in optimization and upgrading companies, a master’s degree in hotel and tourism management, and a bachelor's degree in HEC option finance.

Mohamed has broad work experience: as a hotel general manager, a consultant in hospitality lean management, and a university teacher. He was able to gain this experience by using professional skills and techniques, such as:

- Total quality management
- Reception techniques
- F&B management
- F&B control
- Change Management
- Leadership
- Coaching
- Conflict Management

Projects:

Implementation of an ISO9001v2015 certification
Label '' Ha'ssen '' LABEL OF TOURISM (funded and sponsored by THE U.S. - Middle East Partnership Initiative)
Set up Lean Hospitality Approach in a 3* hotel
Support for Reform of Technical Education and Professional Training in Cameroon

PUBLICATION
Training manual in communication soft skills and quality of customer service.