This webinar is scheduled for April 23, 2026, at 9 a.m. EDT

REGISTER

Chokuyi, founder of SmartServe Logistics, reached out with a clear request:

“Sefiat, I need you to run a teamwork and collaboration session for my operations staff. They don’t communicate well, and it is affecting delivery timelines.”

You designed the session, delivered it, and even got strong feedback “engaging,” “insightful,” “useful”and an “average rating of 4.7/5. ” Chokuyi was satisfied.

Guess what? Six weeks later, he called again.

“Sefiat… nothing has changed. The same mistakes are still happening. What did you really train them on?”

In this eye-opening webinar, we will explore what should have happened before that training ever took place. We will walk through how well-meaning requests based on real frustrations can still miss the mark if we don’t diagnose the root cause first.

Using a real-world-inspired case, you will learn how to pause, explore, and validate what is truly needed before designing a session that might not solve the problem.

What You Will Gain:

• How to recognize when a request is valid but incomplete
• A simple 4-step discovery process you can use in your organization or with your MSME clients
• Tools: conversation prompts, root cause map, and a 1-page summary format
• How to shift from simply delivering sessions to offering targeted solutions that protect your client’s resources and your own credibility

Key Takeaways/Learning Outcomes:

By the end of this session, participants will be able to:

1. Differentiate between training and non-training needs in MSME settings.
2. Use a 4-step diagnostic approach to validate the root causes of performance gaps.
3. Apply practical questioning and analysis tools to guide discovery conversations with clients.

Tools and Resources Provided:

• NVP 4-Step Guide (Conversation → Learner Input → Root Cause → Report)
• Sample Interview Prompts for MSME Clients
• MSME-Friendly Needs Analysis Report Format

Session Highlights:

• A real-world case study walkthrough where training was initially requested but a deeper issue was uncovered.
• A breakdown of how to hold effective conversations with MSME clients to diagnose root causes.
• How to use a clear reporting structure to support transparent decision-making and position yourself as a credible advisor.

REGISTER

PRESENTER

Sandra Ihenacho: IFC-certified master trainer, IFC-LPI TPMA assessor and trainer, certified Transfer Designer, and CEO of M. Bryan Consulting Limited

Sandra is the CEO of M. Bryan Consulting Limited, a leading human capital development organization that helps companies enhance their productivity and profitability. The company focuses primarily on training, coaching, and mentoring initiatives. 

Sandra holds various certifications, including being a certified IFC global master trainer in facilitating learning, a certified IFC-LPI TPMA assessor, a certified transformational coach, a certified group and team coach, and a Kirkpatrick-certified professional bronze level. She is also a signatory to the IFC Principles for Learning.

Sandra's professional experience spans over 17 years, during which she has played a pivotal role in designing and developing training content for numerous organizations, impacting over 15,000 participants through her training programs. Her expertise extends to moderating strategies and envisioning sessions, offering consultations to micro, small, medium, and large businesses, as well as public sector institutions.

A sought-after speaker on workplace learning, Sandra actively participates in domestic and international conferences. Whether designing courses, conducting training sessions, mentoring individuals or groups, managing training projects, or coaching individuals and teams, Sandra consistently infuses her work with passion (P), enthusiasm (E), and a growth (G) mindset, encapsulated in the acronym PEG.

Beyond her responsibilities at M. Bryan Consulting Limited, Sandra plays a crucial role as a valued resource person at the Lagos Business School (LBS) and serves as a distinguished faculty member at the Enterprise Development Centre (EDC). Her unwavering commitment to advancing human capital development and fostering organizational growth manifests in diverse ways.

READ OUR INTERVIEW WITH SANDRA

This free webinar is brought to you by the IFC Grow Learn Connect program implemented in partnership with the Government of Luxembourg.

Photo by Dylan Gillis on Unsplash