In this eye-opening webinar, we will explore what should have happened before that training ever took place. We will walk through how well-meaning requests based on real frustrations can still miss the mark if we don’t diagnose the root cause first.

Using a real-world-inspired case, you will learn how to pause, explore, and validate what is truly needed before designing a session that might not solve the problem.

What You Will Gain:

• How to recognize when a request is valid but incomplete
• A simple 4-step discovery process you can use in your organization or with your MSME clients
• Tools: conversation prompts, root cause map, and a 1-page summary format
• How to shift from simply delivering sessions to offering targeted solutions that protect your client’s resources and your own credibility

Key Takeaways/Learning Outcomes:

By the end of this session, participants will be able to:

1. Differentiate between training and non-training needs in MSME settings.
2. Use a 4-step diagnostic approach to validate the root causes of performance gaps.
3. Apply practical questioning and analysis tools to guide discovery conversations with clients.

Tools and Resources Provided:

• NVP 4-Step Guide (Conversation → Learner Input → Root Cause → Report)
• Sample Interview Prompts for MSME Clients
• MSME-Friendly Needs Analysis Report Format

Session Highlights:

• A real-world case study walkthrough where training was initially requested but a deeper issue was uncovered.
• A breakdown of how to hold effective conversations with MSME clients to diagnose root causes.
• How to use a clear reporting structure to support transparent decision-making and position yourself as a credible advisor.