Coaching for Improved Performance


Why is coaching important?

Coaching is a key means of transferring learning and bringing awareness that leads to growth and action. It can be used in coordination with training to empower the application of learning points.


What is this course about?

This course provides practical step-by-step instructions to maximize the impact of coaching for performance improvement. It is based on internationally recognized coaching best practices, as well as IFC’s Guide to Training and International Coaching Federation's core competencies, and covers the following topics:

  • What is coaching?
  • How to adopt the coaching mindset?
  • What does it mean to start with the end in mind when it comes to coaching?
  • What ethical standards should a coach adhere to?
  • How to use the continuous improvement toolkit?
  • How to coach for sustainability?
  • How to set up the coaching relationship with a coaching plan?
  • How to create and coach based on the strategic action plan?
  • How to overcome coaching roadblocks?

This is a self-paced online course. It is available in English and French.


What are the course objectives?

By the end of the course, participants are expected to be able to:

  • Describe the qualities of a coach.
  • Demonstrate ethical behavior required of a coach.
  • Explain why a continuous improvement mindset and quality principles are important.
  • Use continuous improvement tools. 
  • Conduct high-impact coaching.
  • Detail the fundamental coaching activities and key performance indicators.
  • Create and use a coaching plan.
  • Use a strategic action plan for high-impact coaching.
  • Overcome coaching roadblocks.
  • Coach using the GROW model.

Who should take it?

Learning professionals, managers, and leaders


What are the prerequisites for taking this course?

Familiarity with the Foundations of Learning.


How long does it take to complete the course?

Each module is about an hour long, so the whole course may take 10–12 hours to complete.


How to maximize learning?

Take the course with a peer or a small group of peers. Make time to discuss your lessons learned in between modules (in person, online, or in a message/chat/discussion forum) and hold each other accountable to complete the course. Conduct the practical activities together. Create a rhythm for the modules that match your schedules. Remember that as much as everything else it takes much practice to become a good coach.


How is it offered?

This is a self-paced, asynchronous online course that can be used in blended learning. It is available in English and French. The course is hosted on the WBG Edcast platform. Please follow these instructions in English or French to register for the course.




Are there any additional resources that can help me become a better coach?

Supplement this course by: